Versa charging issues

[Lorriely]

My Versa just died last week. It was just over a year old. Shouldn't they last longer than that? I tried charging it, but it got extremely hot to the touch. I bought a new charger. Nothing. I cannot reach customer service. If I have to purchase a new one, I think I am going with another brand based on product life and customer service. I am so disappointed. 

Any insight would be greatly appreciated!

Moderator Edit: Clarified subject

[Emma1105]

This has happened to me too! So frustrating when I’ve only had it for just over a year

[MarreFitbit · Accepted solution]

Hello there @Lorriely and @Emma1105, welcome to the Community Forums. I am sorry to hear that you are going through this situation with your Versa smartwatches. I appreciate your feedback for the Versa and our Customer Support. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Said so, since your Versa is acting odd when you try to charge it, I've created a case for you @Lorriely and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Hi @Emma1105, I've seen that you already sent an email to our Support Team. Just please note what I mentioned about the possibly delay to respond. Stay tuned to your inbox, someone will reach out to you as soon as possible.