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Versa clock faces issues

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‎08-25-2018 10:31 - last edited on ‎08-26-2018 06:00 by Moderator Alum

‎08-25-2018 10:31 - last edited on ‎08-26-2018 06:00 by Moderator Alum

EDIT: Nevermind, it's fixed: I'm dumb and didn't notice you had to tick the various permissions when you install the clock face (I thought they were just listed). Could a mod please delete the topic? Thanks in advance!

 

Hello,

 

I've been having trouble with a Fitbit Versa I bought this week. Most of the clock faces don't display my stats, despite numerous soft and hard resets. The only faces I don't have that problem with, are all the ones from Fitbit, except for the soccer one, which has the same problems.

 

I have tried numerous soft and hard resets, uninstalling and reinstalling of the app, etc.

 

Considering the ones that work, I'm not sure whether it's a software or hardware issue? I should maybe add that at some point for two of those faces, the heart rate was displayed for a bit (not the other stats) and then vanished again. Any tips, please?

 

 

Moderator edit: subject for clarity

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‎08-26-2018 06:01 - last edited on ‎10-20-2025 16:47 by Fitbit Moderator

‎08-26-2018 06:01 - last edited on ‎10-20-2025 16:47 by Fitbit Moderator

It's great to see new faces @coffeegee, welcome.

Thanks for troubleshooting this by yourself, I am glad to hear that you were able to solved your clock faces issue. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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