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Versa completely dead

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‎06-21-2020 14:16

‎06-21-2020 14:16

Hello there, my versa 2 I bought doesnt work anymore.. I only bought it recently so I am very confused.

 

I have tried going on https://help.fitbit.com/articles/en_US/Help_article/1190 and tried resetting and restarting it but it doesnt seem to do anything. What else do I do.

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‎06-21-2020 22:51

‎06-21-2020 22:51

Hi @OscarRivasss76, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before to posting over here. Since your device is still not responding after trying some steps, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎06-21-2020 23:03

In response to RicardoFitbit

‎06-21-2020 23:03

Thank you for that. Do you know how long it takes for them to reply to me?

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‎06-22-2020 16:35

In response to OscarRivasss76

‎06-22-2020 16:35

You're welcome @OscarRivasss76, thanks for your reply.

 

Due to recent events affecting our operations, support options are limited and wait times are longer than usual, however, they'll be in touch as soon as they can to move forward and get you back on track. Please keep an eye on your email inbox.

 

It was a pleasure to help you, I'll be around if you need anything else.

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