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Versa completely locked after Factory Reset

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‎05-02-2019 09:44 - last edited on ‎05-03-2019 16:25 by

‎05-02-2019 09:44 - last edited on ‎05-03-2019 16:25 by

My Versa worked fine for many months and recently stopped registering my heartbeat and sleep.

I have restarted numerous times. I have turned the heart monitor on/off in the watch settings and restarted. NO change.

Now only seeing the 2 hyphens next to the Heart icon.

 

UPDATE - Today, I did a Factory Reset and during the reconnection process, it froze on the "Shortcuts" screen. Now I cannot seem to turn it off by holding the left and bottom buttons down for 10/15/20 seconds.

Ideas? It is 6 months old.

 

 

Moderator edit: subject for clarity

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‎05-03-2019 16:24

‎05-03-2019 16:24

Welcome to the Fitbit Community @FDuvall ! 

 

Thank you for your participation in the Forums and for sharing the details of the issue you're experiencing with your Fitbit Versa not tracking your heart rate and sleep. I really appreciate that you have shared the steps you took to resolve this. Upon checking with our Support team, I was told that you have already contacted them. You're in good hands now and I recommend to keep working with them. 

I'll be around if you need further assistance.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-03-2019 16:24

‎05-03-2019 16:24

Welcome to the Fitbit Community @FDuvall ! 

 

Thank you for your participation in the Forums and for sharing the details of the issue you're experiencing with your Fitbit Versa not tracking your heart rate and sleep. I really appreciate that you have shared the steps you took to resolve this. Upon checking with our Support team, I was told that you have already contacted them. You're in good hands now and I recommend to keep working with them. 

I'll be around if you need further assistance.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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