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Versa non-responsive.

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‎05-02-2019 08:18 - edited ‎05-02-2019 08:19

‎05-02-2019 08:18 - edited ‎05-02-2019 08:19

My phone says the last sync with my Fitbit was at 1:29am, with medium battery. When I woke up at about 5am it was dead. I thought it was a little weird, but it had been a couple of days since I charged it, so I plugged it in. About 8 seconds after, a pink batter with 0% popped up and vanished. I left it plugged it about an hour and when I checked again, nothing had changed. I have read tons of the forums. I cleaned the charging sensors. I moved the plug to another outlet, though my phone charged fine on the same one. I attempted a restart (no response). I attempted a factory reset, even held the three buttons down for ~3 minutes (no response). The only thing it does is tell me it has 0% battery about 8 seconds after it's plugged in before going black again. Help. This **ahem**ed thing is less than 2 months old. I have loved it and cared for it well. 😭

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‎05-03-2019 16:13

‎05-03-2019 16:13

A warm welcome to the Community @haylee.jalyn ! 

 

I am glad to hear you love your Versa and take care of it. Thank you for the detailed explanation about your device's behavior, I appreciate your efforts to resolve this. I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts!

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. 

 

Keep on visiting the forums!

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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