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Versa connection issues with android phone

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‎07-02-2019 10:26

‎07-02-2019 10:26

Versa not holding charge slows down and stops syncing after 99% then the time just keeps slowing down and eventually stops. unable to connect with wifi Bluetooth is able to pair with the device  but in the settings section it states the wifi is off

 

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‎07-03-2019 18:16

‎07-03-2019 18:16

Welcome to the Fitbit Community @Doitforlife34. Sorry for the delayed response.

 

I regret to hear that you are experiencing difficulties with the battery of your Fitbit Versa and issues to sync. Wi-Fi turns off automatically after 1-2 minutes of inactivity. We recommend using Wi-Fi only while downloading music, using other apps that require Wi-Fi, or updating the firmware. Are you having difficulties on any of these situations?

 

Your watch should sync your activities automatically via Bluetooth, but if you want to sync manually, you can follow these instructions. If you have difficulties to sync, you can follow our troubleshooting steps on this article.

 

Tips to extend the battery life of your Versa can be found here.

 

If you have any question, please don't hesitate to contact us back at any time.

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