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Versa - connection issues

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‎11-23-2018 14:55 - edited ‎11-23-2018 14:59

‎11-23-2018 14:55 - edited ‎11-23-2018 14:59

So I JUST purchased a new Versa. It seems to be problematic from the get go. I have been attempting to connect and set it up since 1:30 pm and its currently 4:53 pm and its STILL NOT done.  The tech tried to say it wont connect to certain wifi situations none of which pertained to me at the moment. Finally after over an hour it connected via bluetooth but has been attempting to upload for the last 2 hrs. WHY is this one product so crappy. This is my 3rd fitbit and by far the worse already. Reading the comments makes me think this was a bad purchase. Anyone have any luck with it after a bad start? 

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5 REPLIES 5

‎11-23-2018 17:39

‎11-23-2018 17:39

Having the same problem.  Was hoping someone would have replied 

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‎11-25-2018 21:02

In response to ShannonL1

‎11-25-2018 21:02

it took over 3 and a half hours to download. Since then it has been working great. Updates scare me but for now im.getti f notifications and alarms work. 

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‎11-25-2018 21:13

In response to sassy_mex3

‎11-25-2018 21:13

I have the same issue, until now I won't sync eventhough I waited to get home to have a better wifi. I'm afraid I have to return due to this issue.

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‎11-26-2018 03:42

In response to Palawenia

‎11-26-2018 03:42

Yes I as well.  Which is too bad because I was so excited to get this.  Sent from my Sprint Samsung Galaxy S9+.
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‎11-26-2018 09:51

In response to Palawenia

‎11-26-2018 09:51

I had to do it via bluetooth and it took ever minute of 3 and a half hours to update to the app and connect.  Since then it has worked great.  I hope not all firmware updates take this long. 

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