Versa constantly restarts by itself

[cdorfer]

My Versa started to constantly restart (all I see is black or the logo), seems I can't do anything else. 

I have not changed any setting s or screens in weeks, it just started doing it about an hour ago, hasn't stopped since. Tried factory reset (3 buttons), no effect .... Any ideas what else I could try?? 

Thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @cdorfer, welcome to our Fitbit Community. Regarding the random and constant restarts issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a regular restart. To do so on your device, follow the steps listed in this help article. After this, try setting up your watch from scratch and see if the issue gets fixed.

Keep me posted on the outcome.

[cdorfer]

Hi JuanJo, thanks for the reply! Just tried a restart as suggested, with no effect...

[JuanJoFitbit]

Hi @cdorfer, thank you for trying the restart process. Since the issue persists, I'd like you to try one more workaround, which has been helpful for this type of issues. Please try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch again and see if it doesn't restart by itself.

Let me know how it goes.

[cdorfer]

Hi JuanJo, 

tried it, but after holding the left and top right button one minute plus, nothing happens, screen is blank, no vibration. After I let those 2 buttons go, the constant on/off resumes...

[JuanJoFitbit]

Hi @cdorfer, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.