Versa counting too many floors

[Bethy123]

hello .

i am having a problem with my fitbit versa . its counting too many floors. . its 9;50 am and its asying i have done over 50 floors already . Anyone else had this problem please

thank you

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Bethy123, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the high amount of floors that your Versa tracked, I was able to get in touch with our Support team and was told that the issue got fixed. Don't hesitate to let us know if the issue persists and we'll be glad to assist you.

Have a great day and stay safe! 😀

[CBready]

I have this same issue and still having it even thought there was a recent update for my versa. 

[JuanJoFitbit]

Hi @CBready, thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear that your Fitbit Versa is tracking many floors even though you updated the firmware.

Please restart your Versa as described in this help article. After this, check out this help page, which explains why your Fitbit device may track extra floors. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.