Versa is not working right

[missbt1977]

Kind of a rant here. I’m so frustrated with my Versa and with Fitbit in general. Nothing works quite right. We are always told to restart this, enable that, stop doing this and start doing that. Why do we have to go through so many complicated and timely hoops to get this thing to work right? Sometimes mine syncs, sometimes it doesn’t. Sometimes I get notifications and sometimes I don’t. Why????? Why can’t it just work right? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @missbt1977, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

In order for me to better assist you, would you mind letting me know what's the issue you're having with your watch? Is it not receiving notifications? Is it not syncing?

[missbt1977]

This thing hardly ever works. Sometimes I get notifications, sometimes I don’t. Sometimes it syncs, sometimes it doesn’t. I’m needing to rely on it regarding my weight loss journey that I am on, but it’s the most unreliable product I have ever purchased. Currently today, 9/20, my brick that I wear on my wrist, has not synced in two days. I’ve been trying for the last hour to get it to sync, and nothing. 
My point to my original post is that we, as consumers of Fitbit, who have paid good money for this product should not be expected to go through the tedious steps everyday just to get the thing to work. The troubleshooting that is given to us sometimes works and sometimes doesn’t. But, why do we have to do all of that in the first place? The products are not defective, the technology is. And we, the customers, are the ones who have to suffer. 
I would like to note that my Fitbit worked much better with my android phone. The issues I have a strictly occurring on my iPhone. But, I don’t have an android phone anymore, and refuse to buy my phones based on whether or not my Fitbit will work with it. You say you support iPhones, so support it properly. 
I know I’m not the only person who has these issues and feels this way. Please listen to your customers, the ones buying this product. 

[dannel_55430]

I bought my Versa-lite from QVC October 2019.

Yesterday it stopped counting steps, so I did a factory reset.

This morning it went from battery life of 47% to 0% the next minute as I left my house for my 4 mile walk.

I am at a loss what to do next.

Should I switch to the Apple Watch or do I give Fitbit another chance?