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Versa cracked screen

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‎07-19-2018 11:16 - last edited on ‎07-20-2018 08:45 by Moderator Alum

‎07-19-2018 11:16 - last edited on ‎07-20-2018 08:45 by Moderator Alum

I accidentally cracked the screen on my Versa and I have no idea what to do.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎07-19-2018 11:55

‎07-19-2018 11:55

Have you tried contacting customer support? Of course accidental damage isn't covered under warranty, but they will be able to discuss your options with you. 

Community Council Member

Nathan | UK

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‎07-19-2018 11:55

‎07-19-2018 11:55

You will need to buy another one.  It is not covered under warranty and they do not repairs these devices and consider them to be disposable.

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‎07-20-2018 08:47 - last edited on ‎10-23-2025 09:57 by Fitbit Moderator

‎07-20-2018 08:47 - last edited on ‎10-23-2025 09:57 by Fitbit Moderator

Hey @fibitman, welcome to the Forums. @GreginJaxFL and @N8teGee thanks for stopping by.

I am sorry to hear about what happened with your Versa screen. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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