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Versa cracked screen

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‎11-15-2019 18:57 - last edited on ‎11-16-2019 06:41 by Fitbit Moderator

‎11-15-2019 18:57 - last edited on ‎11-16-2019 06:41 by Fitbit Moderator

I'm still unsure how but I've managed to crack my fitbit versa screen. I need it fixed! I spent a lot of money on it in april and I can't just buy a new one. How do I get it fixed? Thanks!

 

 

Moderator edit: updated subject for clarity

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‎11-15-2019 19:19

‎11-15-2019 19:19

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-16-2019 06:40

In response to Odyssey13

‎11-16-2019 06:40

@P_C_Bowman, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa screen developed a crack. I know how you feel about this.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and provided some options.

 

Don't hesitate to get back if any question arises.

 

Thank you for your help @Odyssey13.

JuanJo | Community Moderator

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