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Versa cracked screen

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‎07-20-2020 13:46 - last edited on ‎07-25-2020 06:39 by Fitbit Moderator

‎07-20-2020 13:46 - last edited on ‎07-25-2020 06:39 by Fitbit Moderator

I have had my FitBit Versa 2 since November of 2019 and noticed, this morning, that there is a small crack in the screen. 

 

Is there something I can do to fix this? Should the watch be sent for repairs? I don't remember hitting anything or crunching it against or under anything.

 

 

Moderator edit: updated subject for clarity

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‎07-25-2020 06:38

‎07-25-2020 06:38

Hi @TeeRose, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 screen has a small crack.

 

I'm afraid that we don't have a repair center. However, let me go ahead and forward your case to our Support team and they'll be happy to follow up and assist you accordingly. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-25-2020 07:56

In response to JuanJoFitbit

‎07-25-2020 07:56

Thanks!!
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‎09-08-2020 09:38

In response to TeeRose

‎09-08-2020 09:38

@TeeRose you are welcome. I'm glad I could help.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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