Versa cracked screen

[alones66]

Hello!  I have broken the glass face on my fitbit versa special edition.  I contacted fitbit but they do not have any replacements. Any ideas??

Moderator Edit: Clarified subject

[Odyssey13]

Hi @alones66  check with a watch repair place, but it won't be the same. It might lose the water resistance and cost more than you're willing to pay. Sorry this happened to you.

[MarreFitbit]

Hi there, @alones66. Welcome to the Community Forums. I'm sorry to hear about your Versa's screen. @Odyssey13 Thanks for the information shared! 

Please note the screen cannot be replaceable. As our Support Team has mentioned, discounts and replacements depend on tracker model and other factors.

As our warranty states, it doesn't apply to damage or defects caused by:

(a) use with non-Fitbit products

(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes

(c) normal wear and tear or aging of the Product such as discoloration or stretching

(d) operating the Product:

     (i) outside the permitted or intended uses described by Fitbit

     (ii) not in accordance with instructions provided by Fitbit

     (iii) with improper voltage or power supply.

For more information about this, you can check our warranty policy.

[alones66]

Thank you for the information. I went ahead and ordered another one that
will ship soon. It doesn't look like my options were very good for
replacement. Thanks for your help!

[Odyssey13]

@alones66  when the new one arrives, set it up as a new device on an existing account and your history will be there for you.

[alones66]

Awesome! I didn't know that. Thanks!

[Odyssey13]

directions - click

[alones66]

Perfect!

[alones66]

I did this and it worked great......thanks for your help!

[Odyssey13]

Happy news is always welcome @alones66 ! Glad this worked out for you.