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Versa damaged after swimming

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‎04-17-2019 23:36 - last edited on ‎04-18-2019 09:22 by Fitbit Moderator

‎04-17-2019 23:36 - last edited on ‎04-18-2019 09:22 by Fitbit Moderator

My Versa went dead after a brief swim in the ocean. 

It started vibrating with a blank screen while I was still in the water, I went out immediately, rinsed and dried it and it stayed completely blank, without responding to any of my attempts of charging or restarting.

Only after few days and few charges it suddenly revived and started working again, but I am noticing few anomalies and the HR sensors are definitely gone.  I am in contact with the customer support as I speak, but I am speaking everyday with a different representative and I have already sent pictures, confirmed there are no signs of condensation whatsoever, followed the several instructions I got from them as reset, factory reset and so on. Reading many other posts with similar topics I assume I should get a replacement but nobody from customer support even talked about that, and I am starting being really impatient. I am working out and I am losing days and days where I could get a proper tracking so I am thinking about getting another watch - and not fitbit ! 

How disappointing. Isn't the versa supposed to resist 50m?? I doubt you would find any pool with this depth....

 

 

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‎04-18-2019 09:22

‎04-18-2019 09:22

@ila_c It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa got unresponsive and the screen went blank after your swimming activity. Thank you for trying the recommended troubleshooting steps before contacting our forums.

 

I was able to get in touch with our Support team and was told that they'll contact you via email soon. Please keep an eye on your email account.

 

Let me know if you have any doubts! 😀

JuanJo | Community Moderator

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