Versa data too high

[breeze77]

I've noticed over the last few days that the calories burned being shown for each day have pretty much doubled and today the watch is showing my heart rate as 150bpm but I'm not doing anything to cause that.

I've attached a screenshot

I've unlinked the watch from the app, done a factory reset and relinked and there is no change.

Any other suggestions?

Thanks

 

[LiliyaFitbit]

Hi @breeze77, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your heart rate and calories being too high. Thank you for your troubleshooting efforts and for providing a screenshot. Since your device is tracking a high heart rate, it is affecting the calculation of your calories. I would like to confirm if you've tried to restart your device by following these steps: How do I restart my Fitbit device? 

Heart rate can be affected by a number of factors at a given moment. You can double check the tips to improve the accuracy of heart rate tracking here.

Let me know how it goes.

[breeze77]

Hi

Thanks for getting back to me.

I've tried the restart multiple times and I've checked positioning of the
watch.

It's worth noting that nothing in the way I wear it or my daily activity
has changed in any way.

Looks very much like a bug.


Any other suggestions?

Nas

[LiliyaFitbit]

Hi @breeze77, thank you for your reply. 

I appreciate your efforts and the additional details. I understand your concern and would like to confirm that this issue has been reported to our team and we are working to identify a resolution. I appreciate your patience and understanding while we work to improve your experience. 

I'll be around. 

[Maiadab]

I've been having a similar issue for the last couple of months.  I first noticed that while sitting watching TV my heart rate spiked to 135 bpm from 65 bpm, stays there for a minute or less then comes crashing back down to the high 60s within seconds.  It does this about 5 times a week.  It's really freaking me out.  The times I catch it doing it I check my pulse and my pulse is still in the 60s.

It is really bad for my anxiety and I have considered not wearing my Versa anymore.  I've followed all the help suggestions like wrist placement, restarting, resynching, and factory reset but it keeps doing it.