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Versa dead after overheating during charge

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‎03-06-2019 15:36

‎03-06-2019 15:36

Hi

I charged my versa as usual this evening,  went to put it on and found it hot and unresponsive. 

I have already had a versa replaced in the last few months after a similar incident. I ended up buying another versa to replace tge replacement which stopped working!  I don't get the device wet and do not understand why these watches only last a few months. 

I'm not using fitbit products again. The app hardly ever syncs with the device which while not the end of the world is frustrating. 

 

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‎03-06-2019 15:53

‎03-06-2019 15:53

Hi, contact Customer Support again with your problem and ask for a battery test. This is not normal behaviour. 

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‎03-07-2019 08:27

In response to SunsetRunner

‎03-07-2019 08:27

@KimT67 Welcome to our Fitbit Community! I'm sorry to hear that your Versa is unresponsive and got overheated. As my friend @SunsetRunner mentioned, this is not a normal behavior.

 

Due to this, I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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