Versa display Issue - Feedback

[Soleilh96]

I have been a loyal Fitbit customer for 6 years and have cycled through multiple devices (charge, ionic, versa) with the versa being my most recent device. I have had continuous display issues with the versa. My first device had to be replaced after only owning it for 10 months. The replacement device only lasted 11 months, but because my current device is tied to the original versa, I am unable to replace it this time. 

I'm extremely disappointed in the fact that I've now had to replace this device twice in less than 2 years. I contacted Fitbit support and they were only able to offer a small discount on a new device. However, after having to replace multiple devices I am hesitant to continue with Fitbit. The Fitbit has always been less expensive relative to other fitness devices, but with all of the replacements I've made over the 6 years, I'm questioning the value of the product since longevity seems to be an ongoing issue. 

Do not invest in the versa. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Soleilh96, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.