Versa display coming off

[LizetNorton]

It was with great sadness that I yesterday saw my VERSA device's display is totally coming off from the device.  I fear to think what would have happen if this device was used for swimming as I has not once let it get near to water or even bathroom steam - nearly never slept with it etc.  According the a Fitbit advisor they do get queries like this but there is nothing they can do if the device is out of Warranty......... Anyone else having the same experience?  Just feel like this device is definitely not for using inn the long run

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @LizetNorton, welcome to the Community Forums. Thanks for the details provided about what happened to your Versa's display. 

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.