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Versa won't charge

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‎06-21-2020 23:24 - last edited on ‎06-25-2020 09:13 by Fitbit Moderator

‎06-21-2020 23:24 - last edited on ‎06-25-2020 09:13 by Fitbit Moderator

As my Versa has a black screen, I figured it died. I put it on the charger overnight. Screen was still black in the morning when I took it off the charger, but the charger was warm like it was charging it. I tried to do the hard reset of holding the 3 buttons down.. didn't work. I took a look at the back of my Versa, and there isn't any lights blinking but it looks like one of the sensors may be broke? It's white.. what does that mean? Is my smart watch broke? How do I get the screen to come back on?Help!

 

Moderator Edit: Clarified subject

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‎06-25-2020 09:24 - edited ‎10-11-2023 18:14

‎06-25-2020 09:24 - edited ‎10-11-2023 18:14

Hello there @emily0629, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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