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Versa display corrupted

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‎01-22-2019 10:37

‎01-22-2019 10:37

My versa has a corrupted display.

 

i contacted customer support and they advised me to reboot the watch. 

 

I have done this three times now in the last week and the screen flickers, compresses the picture into a third of the screen and has thick lines running through it.

 

i changed the screen saver from layers to flare to grad times and back in the hope it was a problem with the screen information.

 

the situation remains unresolved.

 

 

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3 REPLIES 3

‎01-22-2019 10:41

‎01-22-2019 10:41

I’m sorry to hear that, @ajm28. You should contact Support again. 

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‎01-22-2019 10:42

‎01-22-2019 10:42

I would get back with support and tell them it is not resolved

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎04-05-2020 15:45

‎04-05-2020 15:45

Based upon this thread, Versa screen corrupts have been happening since May 2018. Here it is April 2020 and this issue is still ongoing. I purchased my Versa in Jan 2019 and have loved it! However, 2 days ago, my display became corrupt, right after it got wet, not immersed, just wet. I am 2 months out of warranty and all Fitbit (2 chats and 1 phone call) can say is sorry, you;re out of warranty, here's a 25% discount you can  use on a new one. Really Fitbit???? If you are reading this and have not made a purchase yet, RUN!!!! Fitbit does not stand behind issues that have been going on  for nearly 2 years. I loved my Versa, but cannot spend another $200 on a product wondering if it will last more than 14 months! Exploring other tracker products who stand behind their product. I am truly sorry to my friends and family who I recommended this product to.....my mistake!

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