ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey @Portiat, welcome to the Community and @NellyG thanks for the input.
I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already contacted them and that a replacement is being processed for you. At the moment of receiving the replacement, you just need to follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.
Let me know if you need anything else. 
Best Answer
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Restart your versa several times, but if the problem persists you will need to contact Support (link in my signature)
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey @Portiat, welcome to the Community and @NellyG thanks for the input.
I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already contacted them and that a replacement is being processed for you. At the moment of receiving the replacement, you just need to follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.
Let me know if you need anything else.
Best Answer