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Versa display dimming

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‎11-13-2018 14:46 - last edited on ‎11-14-2018 07:24 by Moderator Alum

‎11-13-2018 14:46 - last edited on ‎11-14-2018 07:24 by Moderator Alum

My Versa screen discolors and then darkens to where I am unable to view it. I can push the right button and it displays correct then immediately fades. I have checked the Community and noticed others with the same problem but there hasn't been any responses to what we should do. Is there anyone that can help us?

 

 

Moderator edit: subject for clarity

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Accepted Solutions

‎11-14-2018 07:26 - last edited on ‎07-07-2025 07:56 by Fitbit Moderator

‎11-14-2018 07:26 - last edited on ‎07-07-2025 07:56 by Fitbit Moderator

Hey @Portiat, welcome to the Community and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already contacted them and that a replacement is being processed for you. At the moment of receiving the replacement, you just need to follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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2 REPLIES 2

‎11-13-2018 19:24

‎11-13-2018 19:24

Restart your versa several times, but if the problem persists you will need to contact Support (link in my signature)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-14-2018 07:26 - last edited on ‎07-07-2025 07:56 by Fitbit Moderator

‎11-14-2018 07:26 - last edited on ‎07-07-2025 07:56 by Fitbit Moderator

Hey @Portiat, welcome to the Community and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already contacted them and that a replacement is being processed for you. At the moment of receiving the replacement, you just need to follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer