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Versa display failure

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‎11-24-2020 12:56 - last edited on ‎11-24-2020 18:21 by Fitbit Moderator

‎11-24-2020 12:56 - last edited on ‎11-24-2020 18:21 by Fitbit Moderator

got my watch about 6 months ago been working fine realised the battery was draining so changed the automatic light up setting been using it normally for 2 days and now my screen has broken...I can no longer get to settings tell the time or anything else as it either comes up with black and white lines or green numbers as I cant turn it off what else can I do?

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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5 REPLIES 5

‎11-24-2020 18:22

‎11-24-2020 18:22

Hi @Foulthea, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you and fully understand the issue you're experiencing with your Versa, can you please share with me a picture of your device's display? You can refer to this post for instructions on how to attach an image into your post.

 

Looking forward to your reply. 

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‎11-24-2020 22:29

In response to RicardoFitbit

‎11-24-2020 22:29

Unfortunately I have no way of adding a photo after looking at your post link in your reply it would seem that literally none of the options came up other than trying to add it from clipboard which I will try but didn't seem to work 

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‎11-25-2020 17:29 - edited ‎11-25-2020 17:32

In response to Foulthea

‎11-25-2020 17:29 - edited ‎11-25-2020 17:32

Your reply is appreciated @Foulthea.

 

Sorry about that, you should be able to attach an image into your post by taping the little camera icon after tapping the 3 dots for more options. For us to move on, can you please try with a computer instead? Please let me know if you still experience difficulties with this process.

 

I'll waiting for your reply. 

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‎11-26-2020 04:00

In response to RicardoFitbit

‎11-26-2020 04:00

 So this is the screen when looking at the clock face yet when in menu I can see screen fine but can't use it 

Screenshot_20201125-062204_Gallery.jpg

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‎11-30-2020 16:42

In response to Foulthea

‎11-30-2020 16:42

Hello again @Foulthea, thanks for your reply and the picture that was attached.  

 

Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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