07-11-2018 08:01 - last edited on 07-12-2018 07:20 by AlejandraFitbit
07-11-2018 08:01 - last edited on 07-12-2018 07:20 by AlejandraFitbit
Today after charging, my Versa has small vertical lines across the face and larger white lines flickering randomly. It is only 2 months old. What may cause this and what is the solution? It looks like when a computer has gone bad!
Moderator edit: subject for clarity
07-11-2018 08:52
07-11-2018 14:55
07-11-2018 14:55
If that doesn't work, contact Fitbit Support.
07-12-2018 07:21
07-12-2018 07:21
Great to see new faces @Cathypb, welcome! @swim4lifekac and @SunsetRunner thanks for stopping by.
I would like to know if you followed our friends recommendations? Did you contact our support team, have they offer a solution for this?
Hope to hear from you soon.
07-12-2018 08:17
07-12-2018 08:17
07-13-2018 04:09
07-13-2018 04:09
Thanks for the update @Cathypb.
I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:
If you need anything else, do not hesitate to post it.