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Versa display going black

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‎08-28-2020 09:11 - last edited on ‎08-28-2020 18:48 by Fitbit Moderator

‎08-28-2020 09:11 - last edited on ‎08-28-2020 18:48 by Fitbit Moderator

Screen fades to black, after touching screen, logo keeps popping up. 

 

Moderator Edit: Clarified subject

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‎08-28-2020 18:40

‎08-28-2020 18:40

Hi @Christmaseve24, it's nice to see you again participating here in the Community Forums!

 

Thanks for your post. If the display of your Versa is going randomly black, please try our restart process and let me know if the issue persists. If restarting your device doesn't resolve the issue, please try changing its clock face.

 

I'll be here if further assistance is needed. 

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‎09-01-2020 13:18

In response to RicardoFitbit

‎09-01-2020 13:18

I've done both several times. The screen fades to black. It vibrates for no reason. It's still works and  just can't see what's on the screen most of the time. Sent from my Sprint Samsung Galaxy S8.
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‎09-01-2020 14:18

In response to Christmaseve24

‎09-01-2020 14:18

Thanks for your reply @Christmaseve24.

 

Your effort troubleshooting your Versa is appreciated, certainly, it's not working as the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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