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Versa display gone black

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‎07-01-2020 12:48 - last edited on ‎07-02-2020 20:34 by

‎07-01-2020 12:48 - last edited on ‎07-02-2020 20:34 by

Hi, My fitbit versa display is gone black, it not showing anything. I tried to sink it with the app and its sinking even the heart rate monitoring green light is on. Tried to reset it but no display it either. I would appreciate your help.

 

 

Moderator edit: subject for clarity

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‎07-02-2020 20:36

‎07-02-2020 20:36

Welcome to the Fitbit Community, @Ssupe.

 

I am sorry to hear your Versa screen has gone black and won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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