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Versa left button stop working

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‎07-01-2020 14:58 - last edited on ‎07-02-2020 20:29 by

‎07-01-2020 14:58 - last edited on ‎07-02-2020 20:29 by

I applied shutdown and restart like 10 times.  I cleaned around the button with a toothpick and canned air and it not fixed.  I do not want to keep troubleshooting because I read it was worse to disconnect it.

I also cannot get out of the applications.  What can I do?

 

 

Moderator edit: subject for clarity

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‎07-02-2020 20:27

‎07-02-2020 20:27

Welcome to the Fitbit Community, @StarletMyra.

 

I am sorry to hear the left button on your Fitbit Versa stopped working. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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