Versa display is black

[Purpldym]

My screen went black, when I move my rest it lightens but no display. I changed my clock and it vibrates so it seems to be working. I reset it still no display.

Moderator edit: subject for clarity

[NellyG]

Hi @Purpldym Try restarting it several times in a row. If thay doesnt help, please come back here.

Restart your tracker

[AlejandraFitbit]

A warm welcome to the Community @Purpldym and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[Purpldym]

Thank you, my Versa is still active and online I can see my stats.

Nope the tracker is working but display is dark, can't even get the Fitbit display.

Sent from my Samsung Galaxy smartphone.

Moderator edit: content

[AlejandraFitbit]

Thanks for the information @Purpldym.

As mentioned, your case has been escalated to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.