Versa won't charge

[Claudie_R]

My versa was working fine all day until I put it to charge. It was at 12% and charged for a few hours before I noticed it wasn't charging. I plugged in a different usb/outlet, still didn't charge. Bought a new charger and nothing works. Disappointed as I received this last Christmas... I tried resetting it, nothing seems to work. 

Please help! 

[NellyG]

Hi @Claudie_R Have you tried cleaning the charging contacts on the Versa and the charger with alcohol wipes? If not, give that a go. Come back here if it still wont charge.

[AlejandraFitbit]

A warm welcome to the Community @Claudie_R and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this battery issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[DottieK]

I also just started having the same issue a few days ago, tried cleaning the contacts and still no charging. 

[Claudie_R]

Hi @NellyG  I just tried it and it is still showing up like it's charging but the battery remains at 11%. 

Thanks! 

[AlejandraFitbit]

Thanks for your participation in the Community and for the efforts in trying to fix this battery issue.

@Claudie_R, as mentioned, your case has been escalated to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@DottieK, I recommend taking a look at the help article: Why isn't my battery charging on my Fitbit device? and follow the instructions provided there.

Let me know how it goes.