Versa display is blank

[Klpernick]

Good Morning,

I put my versa on the charger last night and when I woke up the screen is now blank. It is still fuctional behind the black screen since my alarm still went off and it is counting my morning steps but something happened overnight. I've tried restarting it and nothing...same blank screen. Help!

[Heather-S]

@Klpernick Trying changing to a different clock face and see if that helps. 

[Klpernick]

I was REALLY hoping it was that easy but it is still showing a black screen after changing faces 😞

[JuanJoFitbit]

@Klpernick it's great to see you in our Fitbit Community! Regarding the blank screen issue that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that they're taking care of your case.

I'll be around if any question arises.

Thank you for your help @Heather-S! 😀

[Klpernick · Accepted solution]

Yes they did . Tech support was amazing. Another example of why I am a faithful Fitbit user! Thank you. 

[JuanJoFitbit]

@Klpernick I'm happy to hear that! Thank your for your positive feedback and I'm glad to hear that our Support team helped you.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[rceskavich]

I seem to be having the same problem but not fixed by support.  Can someone please reach out to me to help fix this.   All I was offered was a 25% discount on a new fitbit.  I would like to fix this on my versa.

[JuanJoFitbit]

@rceskavich I'm sorry to hear that your Versa is no longer under the warranty period. I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.