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Versa display issues

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‎10-12-2018 07:42 - last edited on ‎10-14-2018 08:03 by Moderator Alum

‎10-12-2018 07:42 - last edited on ‎10-14-2018 08:03 by Moderator Alum

Bought a brand new Fitbit Versa for my daughter in May of this year. After 4 months, it stopped holding any charge. It would only turn on when connected to the charger.

 

Fitbit replaced it with a refurbished one. The refurbished one came with a screen that didn't respond properly. It would randomly choose to respond to the taps/commands, but most often not work at all. Fitbit again replaced it, with another refurbished one.

 

I'm not impressed that I paid for a brand new one, that was treated well and cared for, and now we have to settle for refurbished ones (and the first of which didn't even work, it was obviously returned by a customer for a reason!)

 

 

Moderator edit: subject for clarity

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‎10-14-2018 08:06 - last edited on ‎07-01-2025 07:44 by Fitbit Moderator

‎10-14-2018 08:06 - last edited on ‎07-01-2025 07:44 by Fitbit Moderator

It's great to see you here @carolee5602.

I am sorry to hear about your experience and hope it don't happen one more time. It's great to know that our team has been of help and offered to replace your units. Thanks for the feedback, if you need anything else do not hesitate to post it.

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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