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Versa display issues

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‎10-18-2018 17:18 - last edited on ‎10-21-2018 06:57 by Moderator Alum

‎10-18-2018 17:18 - last edited on ‎10-21-2018 06:57 by Moderator Alum

Hi there,

 

My screen goes from a fuzzy grey screen to a dull screen and goes in and out of color to just a black screen. I've tried to reset it with the left and bottom right buttons, held for 12 seconds although it hasn't fixed it.

 

Please help

Thank you

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎10-18-2018 22:07

‎10-18-2018 22:07

Try restarting it several more times and if the screen is still bad try a Factory Reset. If that doesnt help you will need to contact Support (link in my signature)

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-21-2018 06:59

‎10-21-2018 06:59

It's great to see you here @Danavreece and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this and would like to know if the instructions provided by our friend worked? Are you still having issues with your watch's display?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-26-2018 13:05

In response to NellyG

‎10-26-2018 13:05

I cant  see the screen, it is all grey.

 

I have done the steps you said and it doesnt reset back to the factory settings or fix the screen, it is still grated out.

 

Can I take it anywhere to be looked at and fixed?

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