Versa display not showing

[av.verma]

My Fitbit versa is not showing display. It is not showing display from last 4 days but I can check and found that It is working in the background and syncing with Samsung Galaxy phone. If I check the Fitbit app in the phone then it shows the sync status as of yesterday. Please suggest, I have already tried ways to a soft reset of my watch. 

PS: This is my second watch, which Fitbit has replaced to the previous versa watch; and that also had a display problem because of firmware update error. 

Thanks in advance,

AV 

[NellyG]

If you have restarted it several times with no result, try changing the clockface in the app. If still no display then try a factory reset. Please come back here if you are still having problems.

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[av.verma]

Hi NellyG, 

Thanks for your response. I have tried 2-button hardware reboot option, but it did not work for me. Still facing the same issue. There is no display and I believe it is not getting on now. 

Regards, AV

[NellyG]

I will flag your post for a moderators assistance.

[GraceGFitbit]

Nice to see that you're digging into the Fitbit Forums @av.verma, let me give you a warm Welcome to our Community. Many thanks @NellyG for bringing this to our attention. 

@av.verma, I'm sorry to hear about your Versa. I just confirmed with support that you're already in contact with they. Thank you for your patience and working through these troubleshoots! Keep an eye on your inbox for next steps.

I'll be around if you need anything else.