Versa display not working after being in the water

[Kschultzy]

My Fitbit versa screen has stopped working after being in the water…it’s still tracking in my phone but the screen doesn’t work

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @Kschultzy. Nice to see you around the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

Please note that all Fitbit trackers and smartwatches are water-resistant, which means they're rainproof and splash-proof and can stand up to even the sweatiest workout. You can swim or shower with certain Fitbit devices. Fitbit Versa series are swim proof up to 50 meters in a lake, pool, or ocean. 

If you haven't done so yet, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Have a good day.