Versa display not working properly

[JNJ316]

My versa appears to be charging and syncing and tracking data but the screen only comes up far a second before fading away. Sometimes my display appears at the very top as an oval. Sometimes I get colored vertical lines in the screen too. I tried a shutdown and restart with no luck. Any idea how to fix this? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @JNJ316.

I appreciate your participation in the Forums and sharing that your Versa screen is not working properly. Thank you for your efforts to resolve this issue and for providing the additional details, I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[JNJ316]

Thank you for your response. I wasn’t certain if I was to initiate the process via the online community. I was able to get the problem resolved.

Thanks again,

Jennifer

Sent from my iPhone

[LiliyaFitbit]

Hi @JNJ316, thank you for your reply.

I am glad to hear you got the issue resolved. Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!