Versa display not working

[Walker1210]

Hi,

I’ve tried rebooting my versa and loading the most recent updates and the display is still not working. The data is making its way to my app though. Steps, active minutes etc show 0 on my versa but correctly on my app. The heart rate shows null on my versa but shows on my app.

can someone assist please?

thanks!

[Walker1210 · Accepted solution]

In another forum someone recommended to change the face display from my iPhone.

this did the trick! 

Please disregard

[AlvaroFitbit]

@Walker1210 A warm welcome to our Community! Sorry to hear that your Versa screen wasn't working but really happy to hear that the issue was resolved following the suggestion you found in another thread. This is the reason forums exist! I wanted to thank you for sharing the troubleshoot that worked for you as this may help other members in the same situation.

I'll be around!

[Jenfarrelly]

Both heart rate and steps not displaying on screen but is available on the app. We have restarted the versa with nothing changing.

Help!!