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Versa display not working

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‎12-23-2019 21:58 - last edited on ‎12-24-2019 11:44 by Fitbit Moderator

‎12-23-2019 21:58 - last edited on ‎12-24-2019 11:44 by Fitbit Moderator

I have a Versa that was orginally purchased in 2017. It has been faithful every day during workouts, showers, beach trips, everything! This morning the screen began to glitch and would start an exercise or other random things without my touching/starting it. It no longer shows anything in the screen, but does have a dim background light showing. The green heartrate monitor  is not working. It went through the update a couple weeks ago with firmware 32.70.7.14 showing. Is the life of my Versa over (and needing to be replaced) or is this a firmware issue? I have tried to restart it with the two buttons and factory reset with the three. No luck with that. 

 

Moderator edit: Subject for clarity

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‎12-24-2019 11:44

‎12-24-2019 11:44

Hello @k311yw, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. I would like to share with you that our Support team informed me that they already provided you assistance to resolve your concern. Therefore, since you already contacted them, I recommend to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you.

 

I'll be here if you need anything else.

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