Versa display won't turn on

[FeleciaS]

My fitbit versa worked perfectly this morning. It's a little over a year old. I felt a vibrate and looked at my screen which was black. I thought maybe it had just died but my app said it aas recently synced and at 40%. I went ahead and put it on the charger just to be sure and left it on for 2 hours and nothing changed. I tried the rebooting troubleshooting and made no difference. This is my 3rd fitbit, the 2nd of the 3 to crap out on me. I use my fitbit everyday and I love everything about it. I don't want to switch to a different brand but it seems that spending $200 on the watch just to stop working a year later when the warranty is up is a little pricey. Anyone have any ideas of what else to try and get my fitbit to work?

Moderator Edit: Clarified subject

[Guy_]

If you did a factory reset its probable the watch is no longer usable.

You can check if this is the issue by placing it in the charger and plugging it into a PC USB port.

The PC should play a sound announcing the connection of a device but if it also plays a sound indicating a disconnection of a device then the watch is dead.

If it is now dead following a factory reset probably best to contact Fitbit Support directly. They may be able to help you.

[RicardoFitbit · Accepted solution]

Hello @FeleciaS, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.