Versa display won't turn on

[Cherbie77]

My versa appears to be charging, the green sensor is flashing at the back and occasionally it is vibrating. Unfortunately the screen is black. I have tried the reset and nothing is working the screen is black, I have changed the clock through the app and again it had made no difference. 

HELP!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Cherbie77, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since our restart process didn't fix the issue, I recommend you to follow the next steps to factory reset your device:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Cherbie77]

Hi, thanks for replying to my post! My versa has no logo on the screen it is completely off/ black! I had tried previously to press all the buttons together, all configurations and the screen stays off! This happened 2 days after I bought 3 new straps, maybe my versa disagrees with my colour choices and is in the huff 🤣🤣🤣..Have you any other ideas I can try? I do miss beating my fellow nurses in the work week challenge 🥇, they think I'm wimping out of the contests now!!! Hope you can help me  return to the winners podium..😉Sent from my Galaxy

[RicardoFitbit]

You're welcome @Cherbie77, your update is also appreciated.

Thanks for the details that were shared with me and for trying the troubleshooting steps from my previous post. Certainly, your Fitbit Versa isn't working as it was designed. That said and to get you back on track as soon as possible, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.