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Versa display won't turn on

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‎03-08-2021 17:53 - last edited on ‎03-09-2021 13:18 by Fitbit Moderator

‎03-08-2021 17:53 - last edited on ‎03-09-2021 13:18 by Fitbit Moderator

Versa screen ranges from black to occasionally lighting up a dark blue colour to showing a screen with grey lines (similar to an old malfunctioning tv screen or static on the tv). The Fitbit logo occasionally displays when I try restarting but quickly disappears. I have contacted Fitbit support and they walked me through the factory reset process and the clock face showed up for a few seconds afterwards but then went back to a blank screen. I am just wanting to know if there is anything else I can try before pursing getting a new device. And I am wondering what caused this issue? It was happening off and on for a few weeks then quit for good last week. Any and all help is appreciated. Thanks!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-09-2021 13:17

‎03-09-2021 13:17

Hi @KatieKardas, welcome to the Community Forums.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that, just as mentioned on your post, our Customer Support team informed me that they already provided you assistance to solve your issue. That said, my best advice for you at this moment will be to contact them back if you need more help or if you have any additional questions about the information they provided you. Unfortunately, I don’t have access to such information to accordingly assist you.

 

I'll be here if you need anything else.

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‎03-09-2021 13:31

In response to RicardoFitbit

‎03-09-2021 13:31

Hi @RicardoFitbit 

hi,

 

Having a similar issue! Purchased April 2019, noticed randomly it would freeze or turn off for the last week or so. Put it onto charge for a couple of hours before bed last night & it’s just gone black. The green lights at the back flash & it vibrates when I try to reset but the screen always remains black! Tried to reset, update software, change the clock face...everything & to no avail! Feel lost without it! Help!!

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‎03-15-2021 18:45

‎03-15-2021 18:45

I am concerned the reason my device broke could be related to water damage even though the device is water resistant up to 50m. I have worn the device swimming with no issue-it has a swimming function on the device so it must be advisable to do so. I don't often go swimming but do wear it basically all the time, where it takes on a lot of sweat from activities, water from the shower and doing dishes, etc. I am wondering about the frequency of issues related to "water damage" and if this could have been the cause for my device quitting after only two years of use. Thanks!

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