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Versa displaying the wrong year and date

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‎12-19-2018 17:38 - last edited on ‎03-27-2019 07:10 by Fitbit Moderator

‎12-19-2018 17:38 - last edited on ‎03-27-2019 07:10 by Fitbit Moderator

My Versa is telling me it’s 2012 and I can’t work out how to change it to 2018?

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎12-19-2018 18:47

‎12-19-2018 18:47

It should correct when it syncs to your phone. Try restarting it several times and then sync again. Let us know if that works

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-19-2018 20:03

In response to NellyG

‎12-19-2018 20:03

My mom had a similar issue with her Ace....it was showing the time and date as Sunday last week!  One quick restart and a sync to my phone later, and it's working as it should.  I suggest you do the same.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎12-20-2018 08:08 - edited ‎12-20-2018 08:08

In response to DramaQueenDiva

‎12-20-2018 08:08 - edited ‎12-20-2018 08:08

@MidSpring Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not displaying the correct year. I would like to follow up on this and would like to know if the issue persists or if it's showing the correct information after following the great troubleshooting steps that shared my friends @NellyG and @DramaQueenDiva.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-15-2019 18:03

In response to JuanJoFitbit

‎03-15-2019 18:03

Thanks for you help. It turned out my Versa was faulty. Fitbit replaced it and I’m no longer having any issues now. 🙂 

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‎03-25-2019 04:39

In response to MidSpring

‎03-25-2019 04:39

@MidSpring I'm sorry for the late response. However, I'm so glad to hear that you received a replacement unit and it's working properly. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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