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Versa displays vertical lines

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‎06-04-2019 13:20 - last edited on ‎06-05-2019 09:33 by Fitbit Moderator

‎06-04-2019 13:20 - last edited on ‎06-05-2019 09:33 by Fitbit Moderator

Has anyone’s versa had they’re screen give just colored vertical lines?

 

over the course of the week my HR monitor stopped working. It changes between screens on its own, and selects workouts and messages. 

 

And today, nothing but vertical lines and no way to get them off or to get to settings to do a factory reset. 

 

Unfortunately, when I talked to customer service Friday my warranty is up. 

So I'm goin’ with my versa has died. I’ve only had it for a year. 😞

 

 

Moderator edit: updated subject for clarity

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‎06-04-2019 13:39

‎06-04-2019 13:39

A quick search of this forum should give an answer and maybe a solution. @Esdawson 

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‎06-05-2019 09:32

In response to Rich_Laue

‎06-05-2019 09:32

@Esdawson welcome to our Fitbit Community! I'm sorry about the display issues that your Versa is experiencing. I'm also sorry to hear that it's no longer under warranty. I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

 

Thank you for your help @Rich_Laue!

JuanJo | Community Moderator

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