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App Closing after trying to install Bitmoji Clock Face

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‎04-09-2019 09:45

‎04-09-2019 09:45

I am trying to install the new Bitmoji clock face.  I have performed all the necessary steps on my end, but the fitbit app is just crashing, closing when i try to open it and my bitmoji does not seem to porting over.  Its been over 5 minutes and i am still getting the blue screen telling me to go to the clock face, but i can't because the app keeps crashing...help!!!!!!!!!

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6 REPLIES 6

‎04-09-2019 12:43

‎04-09-2019 12:43

@FitJennR Hey, there! Sorry to hear you're having some trouble with the Bitmoji clockface. I haven't heard anyone report the Fitbit app is crashing as a result of the clock face. Please give my instructions in this post a try. Most people have mentioned uninstalling/reinstalling the Fitbit app is what finally helped. I would do that as a last resort if none of the other steps work out. It also wouldn't hurt to give your mobile phone a restart. 

 

If you still need help, please let me know I'll be around. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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‎04-09-2019 12:45

In response to AlessFitbit

‎04-09-2019 12:45

I have already uninstalled and reinstalled the app, restarted my phone and finally had to restore my phone to factory settings.  I will just use the regular clock face.

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‎04-09-2019 14:04

In response to FitJennR

‎04-09-2019 14:04

I’m having this issue too, can’t get my app to open long enough to try and change to a different clock now either. Tried uninstalling / reinstalling / restarting 😩😩

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‎04-09-2019 14:25

In response to Bex04

‎04-09-2019 14:25

i was able to get my app to stay open long enough to change it back by going into snapchat and disconnecting my fitbit app from snap chat.

Last night in finally had to do a factory reset, so glad i didn't have to do that today again

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‎05-15-2019 03:35

‎05-15-2019 03:35

I too am having the issue where the app just constantly crashes every time I open it when the bitmoji is trying to teleport over. 

 

The app won’t stay open longer than 2 seconds at a time 

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‎06-05-2019 09:18

In response to AlessFitbit

‎06-05-2019 09:18

I also have tried downloading the Bitmoji clock face - what a disaster... FB APP is crashing every time i go back into it - clock face still hasn’t appeared - I’ve uninstalled the  FB app several times - turned my phone off and on again - for two days ...

and now I can’t access the app to try and change the clock at all! HELP

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