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Versa does not charge.

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‎06-04-2020 15:07 - last edited on ‎06-16-2020 07:21 by Fitbit Moderator

‎06-04-2020 15:07 - last edited on ‎06-16-2020 07:21 by Fitbit Moderator

Hi, my Fitbit has stopped charging. I have swapped out plug connections and it is either the cable or the watch. How can i resolve this. It was only bought last November.

 

 

Moderator edit: format

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‎06-16-2020 07:20

‎06-16-2020 07:20

Hi @Patrickl1990, it's great to see you in our Fitbit Community. Regarding the charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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