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Versa does not track exercise accurately

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‎09-08-2019 09:44 - edited ‎09-08-2019 09:51

‎09-08-2019 09:44 - edited ‎09-08-2019 09:51

I have had my Fitbit Versa for several weeks now. It worked great at first! Last week it wouldn’t sync with the app for several days, after the app update, but that seems to have been resolved. (I have a Samsung Galaxy S9.) However, it is still not tracking my exercise accurately. It sporadically connects while doing my walks, and ends up missing over a km and a half of the walk. I loved my Fitbit up until last week. And it seems like I am not alone with my frustrations. 

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‎09-09-2019 18:07

‎09-09-2019 18:07

Welcome to the Fitbit Community, @SunsetRunner. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa not tracking exercise accurately. I totally understand how you are feeling as you love your device and would like to continue using it and tracking your activity accurately. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-21-2019 08:23

In response to LiliyaFitbit

‎09-21-2019 08:23

Once again, my Versa is not tracking distance accurately. The last time it got resolved by doing a factory reset. I will do that again today, but if it doesn't track accurately on tomorrow's walk then I will have to return my Versa. I shouldn't have to do a factory reset every couple weeks. (I know it's not tracking accurately because it is tracking over a km less than it did on the exact same walk I've done several times now.)

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