Versa doesn't charge

[BeckyMck]

Have had my versa 8 months last couple of days battery life lasted less than 24 hours after being fully charged. Turned off all notifications etc.. that might be draining battery. Now it won't charge at all.

Moderator edit updated subject for clarity. 

[NellyG]

Hi @BeckyMck I have flagged a moderator to come and help you.

[AndreaFitbit]

Welcome aboard @BeckyMck. I'll be happy to assist you with your Versa battery inquiry. Thank you for letting us know that you have turned the notifications off and that it won't charge at all. 

To charge your Versa again:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your device. For more information, see How do I restart my Fitbit device?
• If the error "insufficient power source" appears on your device's screen remove other devices plugged in to your power source, or plug your device in to another source.
• If your device’s battery was depleted to 0%, and it doesn’t appear to be charging leave your device plugged in to the charging cable for at least 30 minutes.

I also went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

Thank you for the heads up @NellyG.

Let me know how it goes.

[BeckyMck]

Done all of the above buying a new charger today to see if that might be the problem.

[AndreaFitbit]

Thanks for getting back to us and for doing all the recommended steps @BeckyMck. 

Try with the new charging cable and if your Versa still doesn´t charge, please follow the steps our team recommend to you.

Let me know if you have more questions. 

[BeckyMck]

Bought new charger been charging  over an hour. Nothing. Watch is hot to touch which is something new. 

[AndreaFitbit]

Thank you for letting us know what is happening with your watch @BeckyMck.

Please wait for our support team assistance and let us know how it goes.

Keep on visiting the forums. 

[BeckyMck]

Is there a phone number to call in regards to this?