Versa doesn't notify me when getting notifications

[CassieHP]

Hi, on my fitbit Versa i can see the notifications when i pull down the notifications tab on the watch but when receiving a notification my watch doesnt show the preview or vibrate anymore (almost as if this has been switched on to do not disturb mode which is definitely off).

I have tried to reboot and disconnect from Bluetooth etc but nothing seems to work.

How do i make my notifications show up on the watch and vibrate when receiving again?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @CassieHP, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the notifications issue that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

See you around.