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Versa doesn't restart

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‎03-05-2019 00:30

‎03-05-2019 00:30

I tried to charge my Versa last Sunday because the battery was low. But it didn't charge anymore
I cleaned the device, and tried to restart my fitbit versa. But when I press the buttons the fitbit logo does not appear on the screen. 
 
I also tried to charge it with a fitbit versa charger from a friend. But this didn't work either. 
I can feel that the device is getting hot when it is on the charger for a long time, but it does not turn on. 
 
What can I do next?
Best Answer
2 REPLIES 2

‎03-05-2019 04:44

‎03-05-2019 04:44

@Linsch It should not get hot. Please do not plug it for charging. I'm flagging your post for Customer Support assistance.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎03-05-2019 07:21 - edited ‎03-05-2019 07:24

In response to Marrrmaduke

‎03-05-2019 07:21 - edited ‎03-05-2019 07:24

Lovely to see you here, welcome @Linsch! Thanks for he assistance @Marrrmaduke, we'll take it from here!

 

Thanks for trying those steps you did a great job there, but in this case I think that it's best if you follow up directly with our team since your Fitbit Versa is not responding.  I've noticed that you already have a case open with us, shortly you should receive an email from customer support at the email you used to register with the Community Forums.

 

Please keep me posted! Smiley Happy

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Best Answer