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Versa doesn't turn on

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‎05-16-2019 05:38 - last edited on ‎05-16-2019 12:55 by Fitbit Moderator

‎05-16-2019 05:38 - last edited on ‎05-16-2019 12:55 by Fitbit Moderator

Hi, same issue, woke up this morning and my fitbit was dead. did all the 3 button hold doesnt work. the app shows 100% battery as well. all the stars aligned. i love my versa so please help.

 

 

Moderator edit: updated subject for clarity.

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‎05-16-2019 13:53

‎05-16-2019 13:53

Welcome to the Fitbit Community @SunsetRunner. I'll be glad to assist you with your Fitbit Versa inquiry. Thank you for letting us know that you did all the 3 button hold and that the battery shows 100% battery. 

 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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